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At West Riding, we pride ourselves on customer service and customer satisfaction. As a family run business, we strive to ensure that each and every one of our customers receives the best experience possible. However, occasionally things don’t quite go according to plan. In most cases these things can be addressed and resolved at a local level. If you have a complaint about your purchase or experience you received at one of our Dealerships, the first point of contact should be the Dealer Principal at the dealership who sold or serviced your car.
If this does not lead to a desired outcome within 10 working days, we are pleased to refer you to Hyundai Motor UK, who will be able to assist further with your complaint.
If we are not able to resolve any finance related complaint within 90 working days, you may refer your dispute to the Financial Ombudsman Service. You can call their consumer helpdesk on 0800 023 4567 or visit their website at financial-ombudsman.org.uk. You can also email firstname.lastname@example.org or contact them by post at the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Hyde Time Limited t/a West Riding Hyundai
Registered Company No:05761181Register Office: North Valley Road Garage, Windsor Street, Colne, BB8 9LJVAT Reg: 882 8106 06VC: 497010
Hyde Time Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Hyde Time Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes Hyundai Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Hyundai Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Hyundai Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.